Terms of Service

Last updated August 28, 2026

These terms exist so both sides know exactly what to expect. In plain terms: we scope and price everything in writing first, we deliver what we agree to, and if something's wrong we would rather fix it than fight about it. The full terms below govern the use of this website and the purchase of services from Hill Country Consultants — by booking, paying, or signing a proposal you accept them.

1 · Agreement and scope

Service descriptions on this site are summaries. The written proposal or contract for your engagement governs what is delivered, at what volume, and on what schedule.
Where this site and a signed proposal differ, the signed proposal controls.
Anything outside the agreed scope is quoted in writing and approved before it is performed.

2 · Fees, billing and authorization

All prices are in U.S. dollars.
Plan fees are billed monthly for the agreed term, and can be paid monthly or up front. A five business-day grace period applies.
Recurring plan billing: by starting a plan you authorize Hill Country Consultants to charge your payment method the agreed fee on a recurring monthly basis until the term ends or you cancel in writing as your contract provides. The amount, the monthly frequency, and the term are stated in your proposal and on the Plans page. Cancelling stops future renewal and does not refund fees already paid for the current term.
Standalone projects are paid in full at booking, or as set out in your written quote.
By submitting payment on this site you authorize Hill Country Consultants to charge the payment method you provide for the amount shown at booking, and for any amounts you later approve in writing.
Charges appear on your statement as Hill Country Consultants.
Our refund and dispute policy is presented for your acceptance at checkout before any charge is taken.
We accept various forms of electronic payment through the Stripe secure payment system, our payment processor. We do not store full card numbers or security codes.
Work may be paused on accounts past the grace period until the balance is current.

3 · All sales final

All payments are final. We do not issue refunds on plan fees, project payments, class fees, overage, or rush charges. The full policy — including how we make it right if we fail to deliver — is in the Refund & Cancellation Policy.
This no-refund policy is disclosed and affirmatively accepted at checkout before any charge is taken, and your acceptance is recorded with the transaction.
We ask that you contact us before disputing a charge; nothing in these terms waives any right the law or your card network provides, and we do not ask you to waive one.

4 · Your responsibilities

Provide accurate information, materials, approvals and access on time, and name one point of contact.
Hold the rights to any content, logos, data or documents you give us to use.
Delays caused by missing materials or approvals do not extend an allotment, change a fee, or create a right to a refund.

5 · Ownership of work

On receipt of full payment, you own the final deliverables we produce for you.
Third-party components are licensed, not transferred: fonts, stock media, plugins and code libraries used in your work remain under their own licenses, and hosting, domains, ISBNs and app-store registrations are held in your own accounts, at cost. Where a book is published through the Redd Ladys Chronicles imprint, rights, royalties and registrations follow your written publishing agreement — you keep your author rights either way.
We retain our own templates, checklists, internal process documentation, tooling and prompt libraries, including any improvements made while serving you.
We use your name or work publicly only with your written permission.

6 · Confidentiality

Each party protects the other’s confidential information and does not share it without permission, except where disclosure is required by law.
Credentials are collected and held through a password manager, and are returned or revoked at offboarding.

7 · Limits of service

We prepare documents and packages. We do not certify or stamp engineering, and your general contractor or contractor of record reviews and signs.
Legal wording is flagged to your attorney and never altered by us.
We are not a substitute for licensed bookkeeping, legal, or tax services.
On grant work we research, prepare and submit. No award is guaranteed.

8 · Limitation of liability

Services are provided as described in your proposal. We do not warrant any specific business outcome, award, approval, ranking or revenue result.
To the fullest extent permitted by law, our total liability for any claim is limited to the fees you paid for the specific service giving rise to the claim, and for plans, to one month of plan fees.
Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits.

9 · Indemnification

You agree to indemnify Hill Country Consultants against claims arising from materials or instructions you supply, including claims of infringement, inaccuracy, or unlawful use.

10 · Term, suspension and termination

Plans run the agreed term. Non-renewal or changes take effect at the end of the term unless your contract states otherwise.
We may suspend or terminate service for non-payment, for breach of these terms, or for abusive conduct toward our team.
On termination, all amounts already paid remain non-refundable, and work completed to date is delivered.

11 · Force majeure

Neither party is liable for delay caused by events beyond reasonable control, including severe weather, utility or platform outages, or acts of government. Deadlines are extended by the length of the event.

12 · Governing law and disputes

These terms are governed by the laws of the State of Texas and the State of Georgia — the two states in which Hill Country Consultants operates — without regard to conflict-of-law rules.
Before any formal action, the parties will attempt to resolve the dispute in good faith by direct discussion for thirty days.
Any action that proceeds is brought in the state or federal courts serving Gregg County, Texas (Longview) or DeKalb County, Georgia (Atlanta), and each party consents to venue in either forum.
Each party bears its own costs and attorney fees unless a court orders otherwise.

13 · Changes to these terms

We may update these terms. The updated date appears at the top of this page, and continued use of the site or services after an update means you accept the revised terms.
Terms in a signed contract are not changed by a website update.

14 · Contact

Questions about these terms: info@hillcountryconsultants.com or 470-478-1590.
Hill Country Consultants — Longview, Texas and Atlanta, Georgia, serving clients nationwide.

Questions? info@hillcountryconsultants.com · 470-478-1590