Refund & cancellation
Refund & Cancellation Policy
Last updated August 28, 2026
Every scope, rate and term is published on this site and confirmed in writing before you pay. Because of that, all sales are final — and here is the deal both ways: you get every rate, inclusion and limit in writing before you pay, and if we ever fail to deliver, we make it right at no cost to you.
All sales are final
- We do not issue refunds on plan fees, project payments, class fees, overage charges, or rush charges.
- This applies to every payment, however it was made.
- This no-refund policy is disclosed on this page and again at checkout, where you affirmatively accept it — by checking the acceptance box before payment — every time you book. Your acceptance is recorded with the transaction.
- Nothing here waives a right you cannot waive under applicable Texas or Georgia law; where such a right applies, it controls.
If we cannot deliver
- If we fail to deliver an agreed deliverable, we complete it, replace it, or issue an account credit toward future work — at our option and at no additional cost to you.
- Credits do not expire while your account is active.
- This is your remedy in place of a refund.
Raising an issue
- If something is not right, contact us first — email info@hillcountryconsultants.com within ten business days of delivery with the reference number from your confirmation.
- We respond within one business day and work the issue against your written scope.
Why the policy is strict
- A booking reserves capacity on our schedule and, for standalone work, begins production immediately.
- Rates, inclusions, revision rounds, turnaround and scope limits are published on the relevant service and pricing pages, and the specific scope for your booking is confirmed in writing — in your written scope or quote for scoped work — before payment.
- You have the chance to ask any question, at no cost, in a 30-minute strategy session before you buy.
Payment disputes
- Contact us first. If something isn't right, email info@hillcountryconsultants.com or call 470-478-1590 before disputing a charge — we answer within one business day, and first contact is the fastest path to the remedy this policy provides (completion, replacement, or an account credit).
- Your rights. Nothing in this policy removes any right you have under applicable law or your card network's rules, and we do not ask you to waive them.
- How we handle a dispute. Because every scope, rate, inclusion and limit is disclosed and accepted in writing before payment, if a payment dispute is raised on delivered or in-progress work we respond directly to your card issuer with the written scope, your point-of-sale acceptance record, and the delivery record.
- Bad-faith disputes. Where a dispute is raised in bad faith on work delivered as agreed, we reserve our contractual and legal remedies, including recovery of related costs to the extent the law allows. This is a term between the parties and does not limit your ability to raise a dispute with your issuer.
- An account with an open payment dispute may be paused until it is resolved.
Cancelling a plan
- Plans run the agreed term and cancel at the end of it, per your contract.
- Cancelling mid-term does not refund fees already paid, and any remaining term obligation in your contract still applies.
- Written notice to info@hillcountryconsultants.com starts the process.
Classes and events
- A class or event payment reserves the date, the team and the materials.
- A confirmed class may be rescheduled once, at no charge, with at least fourteen days’ written notice, subject to availability.
- Inside fourteen days, or for a second reschedule, the payment is forfeited.
- No-shows are not refunded or rescheduled.
Quotes and strategy sessions
- Quote requests cost nothing and create no obligation.
- The 30-minute strategy session is free and can be cancelled or rescheduled at any time.
Questions? info@hillcountryconsultants.com · 470-478-1590